This SMS Privacy Policy explains how NSS EXPRESS INC ("we," "us," or "our") collects, uses, and protects the information obtained when you opt in to receive SMS (text message) communications from us through our RingCentral messaging service. This policy supplements our general Privacy Policy and applies specifically to our SMS messaging program.
By opting in to receive SMS messages from NSS EXPRESS INC, you acknowledge that you have read and agree to this SMS Privacy Policy and our general Privacy Policy.
When you opt in to our SMS messaging program, we may collect and securely store the following information:
Mobile Phone Number – The number you provide when opting in to receive messages.
Consent Records – Date, time, and method used to provide SMS consent.
Message History – Records of messages sent and received, including time and content.
Interaction Data – Your responses, such as replies or opt-out requests.
Service-Related Information – Shipment updates, service notifications, or other account-related communications.
We use the collected information exclusively for service-related purposes:
SMS Communications – To send:
Conversational replies
Informational shipment or delivery alerts
Account or service updates
Customer service messages
Operational Coordination – To efficiently manage and track shipments, deliveries, and delays.
Compliance & Record-Keeping – To maintain logs of your consent and interaction history, in accordance with regulatory and carrier requirements.
Service Improvement – To improve communication efficiency based on interaction trends.
We do not use SMS for unsolicited promotions unless you’ve explicitly consented to such messaging.
We do not share, sell, or disclose any personal information, phone numbers, or SMS capabilities with any third parties for any purpose. Your consent and data are confidential.
Consent is obtained explicitly through an opt-in mechanism. When you provide your number, you will be presented with:
"By checking this box, I consent to receive SMS communications necessary for service fulfillment. I have reviewed the privacy page and choose to opt in by providing my phone number below."
All opt-ins and opt-outs are time-stamped, logged, and monitored to ensure compliance with legal and carrier-specific guidelines.
SMS message frequency depends on your account activity and interactions with NSS EXPRESS INC. Standard message and data rates may apply. These charges are determined by your wireless carrier and are solely your responsibility.
You may opt out of our SMS program at any time:
Reply with “STOP” to any of our text messages.
Email us at safety@nssexpress.com or
Call our support team.
After opting out, you may receive a final confirmation message. Once confirmed, you will no longer receive SMS messages from us unless you re-subscribe.
We adhere to all CTIA guidelines and carrier codes of conduct. Our SMS practices comply with legal, carrier, and privacy regulations.
We do not send messages related to:
Loan or mortgage ads
Credit repair or debt relief
Work-from-home opportunities
Political messaging
Unsolicited promotional content
Our messages are strictly service-related and consent-based.
We implement industry-standard security measures — including encryption and access controls — to safeguard your data. This applies to all communications, including SMS. Only authorized personnel have access to personal information.
This policy is prominently displayed on our website and is accessible from any page where personal or SMS-related data is collected, ensuring visibility and transparency.
If you have questions or concerns about this SMS Privacy Policy or our messaging practices, please contact:
NSS EXPRESS INC
Email: safety@nssexpress.com